Axis Bank Customer Care Number

Axis Bank is one of the leading names in the Indian banking sector, offering exceptional customer care and support. Moreover, from basic query addressing to assisting in loan sanctions, Axis Bank customer care has always been at the forefront. A customer care number is a designated helpline that customers can use to connect with their bank for any kind of query. Axis Bank Customer Care Number allows users to seek support anytime without incurring charges. Customers can use the Axis Bank Customer Care Toll-Free Number to seek help with account-related issues, report problems, ask questions, or receive guidance from a customer service representative on various banking matters. In this guide, read about how you can use the services and clear away all your doubts. 

Axis Bank Home Loan Customer Care

Axis Bank offers a wide range of home loans for various purposes. However, customers can easily get in touch with the banking staff for any kind of assistance on their Axis Bank Home Loan Customer Care Number. Here are a few contact details you can use, depending on your location. 

 

Department	Toll-free Number	Email ID
General Bank Account Queries	1-860-419-5555 or 1-860-500-5555	customer.service@axisbank.com
Loans	1-860-419-5555 or 1-860-500-5555	loans@axisbank.com
Merchant Services	1-860-419-5555 or 1-860-500-5555	merchant.services@axisbank.com
NRI Phone Banking (USA)	1855 205 5577	nri.services@axisbank.com
NRI Phone Banking (UK)	0808 178 5040	nri.services@axisbank.com
NRI Phone Banking (UAE)	8000 3570 3218	nri.services@axisbank.com
NRI Phone Banking (Singapore)	800 1206 355	nri.services@axisbank.com
NRI Phone Banking (Canada)	1855 436 0726	nri.services@axisbank.com
NRI Phone Banking (Australia)	1800 153 861	nri.services@axisbank.com
NRI Phone Banking (Saudi Arabia)	800 850 0000	nri.services@axisbank.com
NRI Phone Banking (Qatar)	00 800 100 348	nri.services@axisbank.com

Axis Bank Personal Loan Customer Care

Personal loan customers can also contact the bank using Axis Bank’s Personal Loan Customer Care Number. With the provision, users can ask about personal loan product procedures or give feedback about their service. The details of the Axis Bank Customer Care Toll-Free Number are as follows. 

Department	Toll-free Number	Chargeable Number	Email ID
Personal Loans	1860 419 5555 or 1860 500 5555	-67987631	loans@axisbank.com

Axis Bank NRI Phone Banking Number

Axis Bank has an open 24/7 phone banking service for all NRI customers. Various banking products are available for NRI customers, and a support service is imperative for the bank. Axis Bank has an incredible line of products and services for NRIs, including NRI Accounts, NRI Home Loans, Remittance Services, NRI Investment Services, Foreign Exchange Services, NRI Wealth Management, etc. 

Is there a Separate Customer Care Number for NRI Customers of Axis Bank?

There are dedicated lines for NRI customers of Axis Bank. These NRI Axis Bank Customer Care Toll-Free Numbers do not incur any charges to the caller. Moreover, one can expect the lines to be open 24/7. 

 

Here is a list of countries and their designated NRI Axis Bank Customer Care Number. 

 

Country	Toll-Free Number
USA	1855 205 5577
UK	0808 178 5040
Singapore	800 1206 355
Canada	1855 436 0726
Australia	1800 153 861
UAE	8000 3570 3218
Saudi Arabia	800 850 0000
Qatar	00 800 100 348

Axis Bank Customer Care Email ID

Customers have the facility to ask their queries or send feedback via email as well. There are several dedicated channels set up for specific kinds of queries. You can email Axis Bank Customer Care by sending your queries or complaints to the relevant email ID based on the department you want to reach.

How Can I Contact Axis Bank Customer Care Through Email?

Find the list of Axis Bank Customer Care Email IDs below. 

 

Department	Axis Bank Customer Care Email ID
General Bank Account Queries	customer.service@axisbank.com
Queries Related To Credit Cards	creditcards@axisbank.com
Loan Queries	loans@axisbank.com
Merchant Services	merchant.services@axisbank.com
NRI Services	nri.services@axisbank.com
Nodal Officer	nodal.officer@axisbank.com

Axis Bank Grievance Redressal Forum

Axis Bank has a structured Grievance Redressal Forum with three escalation levels. At Level 1, customers can contact the bank through various channels to raise their concerns, aiming to resolve the issue within 10 working days. If not satisfied, at Level 2, customers can write to the nodal officer, and at Level 3, to the principal nodal officer. The bank also has a dedicated grievance mechanism for credit card issues. If still dissatisfied, customers can approach the banking ombudsman appointed by the Reserve Bank of India for an impartial review. 

 

The details of Nodal Officers are given below. 

 

Region	Nodal Officer	Phone Number
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu	Mr Venkatesh Harihar Sharma	080-61865200
Karnataka	Mr T V R Prasad	080-61865200
Madhya Pradesh	Mr Hiren H Vyasa	080-61865200
Odisha	Mr Manoranjan Pati	080-61865200
Himachal Pradesh, Punjab, Union Territory of Chandigarh and 3 – Districts of Haryana – Panchkula, Ambala and Yamuna Nagar	Mr Gurmeet Singh Bhatia	080-61865200
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands	Mr P. Devarajan	080-61865200
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)	Mr Varun Sarin	080-61865200
North, North – West, West, South – West, New Delhi and South districts of Delhi	Ms Binita Basu	080-61865200
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh	Ms Binita Basu	080-61865200
North – East, Central, Shahdara, East and South – East districts of Delhi	Ms Binita Basu	080-61865200

The details of the principal nodal officer of Axis Bank is as given below. 

• Name: Mr Parag Deshpande
• Designation: Senior Vice President – II
• Address: Axis Bank Ltd. 7th Floor, Axis House, Wadia International Center P.B. Marg, Worli, Mumbai – 400 025
• Phone Number: +91 80 61865098
• Email ID: pno[@]axisbank.com
• Timings: 9.30 am to 5.30 pm (Monday to Saturday) (except second and fourth Saturdays and Bank Holidays)

What is the Toll-Free Number for Axis Bank Customer Care?

To use the Axis Bank customer care toll-free number, follow these steps:

• Call the Axis Bank toll-free customer care number 1800 103 5577
• Listen carefully to the automated voice menu
• Choose your preferred language
• Select the option that corresponds to your query or reason for calling
• Follow the instructions given by the automated system to navigate through the menu and reach the appropriate department or customer care executive
• Communicate your query or concern to the customer care executive, and they will provide you with assistance and guidance
• If you have complained, note the reference number provided for future follow-up

Does Axis Bank Have a 24/7 Customer Care Service?

Yes, Axis Bank offers a 24/7 customer care service. You can reach out to their customer care at any time of the day or night for assistance with your banking queries, account-related concerns, reporting lost cards, or seeking help with various banking services. The bank ensures round-the-clock availability to cater to their customers’ needs and provide support whenever required.